20% - 25% Off on Select Pairs

+65 8555 7574 contact@solismere.com

Frequently Asked Questions

Home Frequently Asked Questions
Got questions? We have got you covered. Here is everything you need to know before you shop.
Yes, we do. Solismere accepts Cash on Delivery for all orders within Singapore. Simply complete providing your information at the checkout screen, and the payment will be collected from you at your doorstep. Please make sure that you have the exact amount ready when your logistics partner reaches your address.
We offer a 30-day return policy for every customer, which starts from the date of product delivery. Unfortunately, if you have received a damaged or incorrect product, just submit a return request at contact@solismere.com. Please make sure the shoe remains in its original packaging condition and must be in a unworn condition.
Yes, we offer free doorstep delivery for all orders within Singapore. Once you confirm your order, our team takes all the effort to package and ship the item to your provided address. For your peace of mind, we operate on a cost-free shipping model.
Our standard delivery timeline is 2 – 3 working days. Once you confirm your order selection, our team takes a period of 1 business day to package the item. Followed by this, transit phase usually takes 1 – 2 business days. If you are facing problems regarding not receiving a product, feel free to contact us.
For the ease of our customers, we have included a detailed size chart covering SG, EU, US, and UK sizing alongside foot length measurements in centimeters. We recommend measuring your foot length against a flat surface and cross-referencing it with the chart before placing your order. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
We make every effort to ensure that our product images accurately represent the color, finish, and detailing of each shoe. However, slight variations may occur depending on your screen's display settings and lighting conditions. If you have specific questions about a product's appearance or materials before purchasing, feel free to contact us; we will get back to you.