20% - 25% Off on Select Pairs
Solismere establishes this framework to outline the formal procedures for returns and refunds regarding our footwear selections. This policy applies exclusively to transactions conducted and fulfilled within Singapore.
As our brand operates only within this region and utilizes a local delivery network to your doorstep, all return requests and physical pickups must originate from a Singapore address. By purchasing from our platform, you acknowledge that these terms are governed by the local regulations of Singapore, including the Sale of Goods Act and the Consumer Protection (Fair Trading) Act.
We aim to provide a structured and professional process to address any issues that may arise with your order.
We provide a 30-day return window that begins on the day your order is delivered to your residence. To maintain the integrity of our inventory, we require that footwear remains in its original packaging and in an unused state.
This policy is specifically designed to protect customers who receive an incorrect product or an item that arrived with visible damages. If you identify such an issue, please contact us at contact@solismere.com.
Once you notify our team, we will arrange a pickup from your Singapore location at no cost to you. Upon the item's arrival at our facility, our team performs a thorough inspection within 24 hours to verify the condition. If the item is confirmed as incorrect or damaged beyond repair, we will proceed with a replacement or a full refund.
Please note that we do not facilitate returns, exchanges, or refund requests due to a change of mind. We encourage all visitors to review their selections thoroughly to ensure they are satisfied with their choice before the delivery occurs.
Solismere remains committed to transparency regarding all billing transactions. We do not charge any restocking fees for items that meet our return criteria. Because we operate solely on a Cash on Delivery (COD) basis, we do not have access to your digital payment details at the time of purchase. Consequently, all refunds are processed via bank transfer.
After the inspection phase is complete and a refund is approved, our team will reach out to you via email to request your bank transfer information. Once we receive these details, we initiate the refund process immediately.
It typically takes 5 to 6 business days for the amount to reflect in your account, depending on the speed of your banking provider. We ensure that the full purchase price is returned to you without any hidden deductions, maintaining our professional standard of service.
This policy is designed to respect your statutory rights under Singapore law. We adhere to the Consumer Protection (Fair Trading) Act to ensure our terms remain fair and transparent. Furthermore, these policies are written to align with Google's advertising standards, providing clear and accessible information regarding your consumer rights.
We prioritize a humanized approach to problem-solving, ensuring that every inquiry sent to contact@solismere.com is handled by a professional representative. Our goal is to resolve any discrepancies with your order efficiently while upholding the high standards of our brand.
If you have questions regarding the status of a return or the progress of a bank transfer, our support team is available from 9:00 AM to 5:00 PM Singapore Time, Monday through Friday.
We remain dedicated to ensuring that your experience with Solismere is characterized by clarity and professional integrity from the moment of delivery to the final resolution of any concerns.
Company Name: Solismere
Live Hours: Monday to Friday, 9AM to 5PM, SGT