20% - 25% Off on Select Pairs
By accessing the Solismere platform and placing an order for our footwear, you enter into a legally binding agreement with us. These terms govern your use of our website and the purchase of our products within Singapore.
We operate under the legal framework of Singapore, adhering to the Sale of Goods Act and the Consumer Protection (Fair Trading) Act. Please review these sections thoroughly before finalizing your purchase to ensure you understand your rights and our operational obligations.
Solismere exclusively serves the Singapore market. Our services, including free delivery and professional customer support, are available only to individuals residing within this region. We do not accept orders or facilitate shipments to locations outside of Singapore.
By using this site, you confirm that your delivery address is located within our operational boundaries.
We aim for efficiency in getting our footwear to your home. Our standard delivery timeline spans 2 to 3 business days. This period includes 1 business day dedicated to order packaging and preparation for dispatch.
Once your package leaves our facility, our logistics partners handle the final transport to your doorstep. We provide free shipping for every order, ensuring the price you see on the product page is the final amount required for your purchase.
To provide a straightforward transaction process, Solismere operates solely on a Cash on Delivery (COD) basis. We collect the full payment in person at the time of delivery. There are no hidden fees, extra handling charges, or shipping costs added to your total at the doorstep.
Please ensure the exact amount is ready when our logistics partner arrives to complete the handover of your footwear.
You possess the right to cancel your order at any time while the product remains in our possession. However, once the item is dispatched and handed over to our logistics partners, the cancellation window closes.
At that stage, the delivery process must be completed. We encourage you to reach out to our support team immediately if you decide to cancel an order shortly after placement.
We offer a 30-day return policy that begins the day you receive your package. This policy applies specifically to instances where you receive an incorrect item or footwear that arrived with damages. If such an event occurs, please contact us at contact@solismere.com. We will arrange a pickup from your Singapore location at no additional cost to you.
Upon the item's arrival at our facility, our team requires 24 hours to inspect its condition. Following this inspection, we will arrange for a replacement of the original item. If a replacement is unavailable or the damage is beyond repair, we will proceed with a full refund.
Please note that we do not accept returns, exchanges, or refund requests due to a change of mind. We ask that you finalize your selection only when you are completely sure about the purchase.
Since we operate via COD, we do not possess your banking details. In the event of an approved refund, our team will contact you via email to request the necessary bank transfer information. Once we receive these details, we initiate the transfer.
It typically takes 5 to 6 business days for the funds to reflect in your account, though this timeline depends on your specific banking provider's processing speed. We do not apply any restocking fees for returned items that meet our criteria.
All content on this website, including footwear images, brand logos, and written descriptions, remains the property of Solismere. Unauthorized use, reproduction, or distribution of this material is strictly prohibited under Singapore intellectual property laws.
Solismere strives for accuracy in all product descriptions and pricing. However, we are not liable for indirect losses or damages arising from the use of our website or the delay of deliveries due to unforeseen circumstances beyond our control. Our liability is limited to the purchase price of the items involved in a specific transaction.
Our support team is available to assist with any queries regarding your orders or our policies. We are live from 9:00 AM to 5:00 PM Singapore Time (SGT), Monday through Friday.
We remain committed to providing clear answers and assisting you throughout your journey with Solismere.
Company Name: Solismere
Live Hours: Monday to Friday, 9AM to 5PM, SGT